19.-20. September 2017Montreux Music and Convention Center
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19.09.2017 » Block 1 (11:30 - 12:30) | Block 2 (15:30 - 16:30) 20.09.2017 » Block 3 (10:30 - 11:30) | Block 4 (14:30 - 15:30)
Kim Daly Nobbs, Principal, Prajna Partners LLC, Lancaster, Pennsylvania, United States Tama Carey, Chief Operating Officer, Presby's Inspired Life, Lafayette Hill, Pennsylvania, United States
Increasingly, people want to buy from, to work for, organizations that are "healthy" on a variety of measures. What constitutes organizational health for our organizations providing housing and services for seniors? What commonalities and differences exist in diverse global cultures? Can unhealthy organizations be successful? And why is organizational health so important? Drawing from Patrick Lencioni's newest book "The Advantage" as well as a variety of other sources, this session will explore these questions. Through an introduction of a thought-provoking dimensional wellness model for organizations, participants will leave with solid takeaways, with regard to assessing and impacting the health of their organizations. The session will look at the best practices of those organizations recognized as exemplary by their customers and team members. In addition, speakers will offer personal insights and real life examples of ways organizations have made organizational health a strategic priority and how that has impacted their overall success.
Kim Daly NobbsKim Daly Nobbs is the founder of Prajna Partners LLC, a consulting firm helping clients achieve greater brand/ culture alignment by focusing on strategic planning and leadership development. Throughout her more than 25-year career in senior living, Kim has been instrumental—in both her executive leadership positions and as a consultant—in creating organizational development initiatives to support mission and vision. Kim has been a frequent speaker at regional, national and international senior living conferences and currently serves as adjunct faculty at York College of Pennsylvania, where she teaches the strategic planning, marketing and public relations segment of NHA certification course. She is a certified Cultural Transformation consultant through the Barrett Values Centre, an international organization designed to help leaders measure and manage the cultures of their organizations.
Tama M. CareyJoining Presby’s Inspired Life in November 2014, Tama M. Carey brings more than three decades of experience to her role as Chief Operating Officer. As Executive Vice President and Chief Operating Officer, Tama provides leadership and direction in the planning, development and operations of all of Presby’s Inspired Life 35 communities, as well as on the team that designs and delivers the strategic vision for Presby’s Inspired Life. Throughout her career, Tama has served in many capacities in the senior living field, including director of nursing, nursing home administrator and more recently in a role that supported home care, the development of a Medicare-licensed home health agency and Longwood at Home, a CCRC (continuing care retirement community) “without walls.” Currently, Tama is a coach for the LeadingAge Leadership Academy, a leadership development program offered by LeadingAge.
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Rayne Stroebel, Managing Director, GERATEC, Cape Town, South Africa
This workshop will provide insights into training provided for caregivers of people living with dementia in Care Homes in South Africa. The sociopolitical landscape of post-Apartheid South Africa brings many challenges, but also wonderful opportunities to engage caregivers on a level of understanding and connectedness that is perhaps not so easy in so-called developed countries. Combining a host of learning theories, a simple training program is delivered, drawing on the parallels between discriminatory practices of Apartheid and the stigmatization of dementia, to bring about a deep understanding of the needs of people living with dementia. Elements of the African culture are brought into the training to create a supportive environment in which learning can be integrated into the whole being of caregivers. The workforce in long-term care across the globe consists of many different cultural and ethnic groups; the way we deliver training to our workforce needs to take this into account.
Rayne StroebelRayne Stroebel started the company GERATEC (Geronotological Research, Training, Education and Caring) in 1996 providing services to the longterm care industry in South Africa. Rayne has a special interest in training and development of frontline employees who work with people living with dementia, and completed his Master's degree in Dementia Studies through the University of Stirling (Scotland) in 2015.
Aline Russotto, Executive Director, Orchard Cove, Hebrew SeniorLife, Canton, Massachusetts, United States Philippe Saad, Senior Associate, DiMella Shaffer, Boston, Massachusetts, United States
This presentation will discuss what is involved in the renovation and eventual repositioning of a twenty-year-old Life Plan Community. Following the implementation of a strategic plan and a significant renovation, Orchard Cove in Massachusetts, United States, is truly a new community. The presenters will outline the basic steps undertaken towards this successful renovation and repositioning. Secondly, they will discuss how to gain consensus when introducing new and potentially controversial ideas. They will also stress the importance of establishing partnership with staff, community leaders, visionary designers, marketing professionals and contractors that understand the culture of the established community and hence contribute to the repositioning success story. The presenters will discuss how the marketing and sales team successfully told the story of "the new face of Orchard Cove" both during and after the renovation. They will highlight the importance of maintaining these established partnerships to continuously upgrade and reposition the community now and for the future.
Aline RussottoAline Russotto currently serves as the Executive Director of Orchard Cove, a Hebrew SeniorLife Life Plan Community in Boston, Massachusetts (USA), where she grew her career for the past 18 years. In addition to overseeing Orchard Cove’s operations, she also serves on the Leadership Team of Hebrew SeniorLife, a Harvard Medical School affiliate and a senior services leader uniquely dedicated to rethinking, researching and redefining the possibilities of aging. The non-profit, non-sectarian organization has provided communities and health care for seniors, research into aging, and education for geriatric care providers since 1903. Aline is passionate about supporting seniors and led the creation of the award winning Vitalize 360 program, a goal driven, outcome based program that inspires seniors to make lifestyle changes leading to improved health outcomes and greater quality of life.
Philippe SaadA talented designer and a versatile, well rounded architect with over 12 years of experience in senior living and multi-family residential design, Philippe Saad is a Senior Associate at DiMella Shaffer in Boston, MA. Philippe is committed to the belief that design serves to enhance people’s lives and the communities in which they live. He clearly articulates ideas in verbal, written and graphic form, allowing him to work with a multitude of senior communities from the United States to Lebanon. He excels in all aspects of the profession, particularly in architectural design, interior design, management, and client relations. A native of Lebanon, Philippe graduated valedictorian with a Bachelor in Architecture from the American University of Beirut and then earned a full scholarship from the Massachusetts Institute of Technology where he earned a Masters of Science in Architecture.
Peter Kress, Vice President & Chief Information Officer, ACTS Retirement-Life Communities, Inc., Ambler, Pennsylvania, United States Jonathan Grant, Vice President, MidAtlantic Region, ACTS Retirement-Life Communities, Inc., Hockessin, Delaware, United States
This session will discuss how rapidly emerging technologies including the internet of people, places and things, service engines, engagement engines, and advanced analytics are transforming the delivery of aging services. With the motto "every employee a concierge", ACTS Retirement-Life Communities has been exploring how these technologies can support the delivery of intensely personalized hospitality and wellness experience. Combining "Uber-like” advanced real-time hyper dispatch service capabilities with the most advanced marketing/customer engagement tools, delivers an "Experience Engine" that can empower unique and impactful interactions between residents and the employees. This session will provide a detailed scan of converging technologies that make possible "experience engines." The presenters will use an interactive approach to tell how ACTS is implementing and leveraging this new technology ecosystem to support resident experiences and outcomes. They will review strategic, operational, and technical challenges of their initiative for the future of aging services.
Peter KressPeter Kress has led Information Technology enabled change initiatives at ACTS Retirement-Life Communities, Inc. for twenty years, the last sixteen as Vice President and Chief Information Officer. Peter serves on the commission of the Center for Aging Services Technologies (CAST) and leads their standards and Electronic Health Record/Personal Health Record efforts including participation on the Long Term and Post Acute Care (LTPAC) Health IT Collaborative and co-planning the Collaborative’ s annual summit. He also serves on the Florida Health Information Exchange Coordinating Committee. He has a master's degree in Gerontology from the University of Southern California and has completed graduate work in religious studies. Peter is passionate about exploring the future of the intersection between aging services, consumerism, healthcare, demographics, and technology.
Jonathan D. GrantJonathan D. Grant serves as Vice President, Operations – Mid-Atlantic Region. He has over 32 years of experience in the retirement and health care environment. After joining the Acts Culinary Department in 1984 as a member of the wait staff, Jonathan has held various positions within the organization, including Culinary Director, Administrator, Director of Community Information Technologies, and Executive Director at Saint Andrews Estates and Tryon Estates. Jonathan holds Bachelor of Arts and Master of Business Administration degrees from Florida Atlantic University, and is a Fellow, Class of 2008, in the LeadingAge Leadership Program. In addition, Jonathan works with various associations, including serving on the board of Cub Scouts Pack 959.
Candace Chartier, Chief Executive Officer, Ontario Long Term Care Association, Markham, Ontario, Canada
Since 2011 in Ontario, Canada, the Alternate Level of Care (ALC) rate has remained stable around 14%. However, over 3,000 Ontarians remain in a hospital bed unable to transition safely to a more appropriate level of care. This inappropriate use of acute care beds limits system capacity and diverts significant provincial health care expenditures to the highest cost beds. Hear how Long Term Care Plus (LTC+) offers enhanced health care in designated long term care beds through six different models, increasing access to the "right care" in the "right place" generating system savings and better resident outcomes. Funding and resources follow the ALC patient to the most appropriate service provider. Providers accept higher levels of care into specialized units equipped with appropriate staffing, skills, and resources. Caregiver resistance to change in service level is lessened as specialized units in LTC+ are equipped to meet needs. Quality of life for ALC patients is improved with care provided in a home-like environment.
Candace ChartierCandace brings a wealth of sector experience to her role as Chief Executive Officer. She is a strong leader, effective communicator and practiced health care professional who leads and delivers results on wide ranging and complex projects. Previously, Candace held positions such as Chief Operating Officer, Corporate Project Director, Administrator and Director of Care in long-term care. She started her career as an RN and worked in the Acute Care Sector, Rehabilitation, Community Nursing and the Aeromedical Nursing fields. Candace is a strong advocate for long-term care both provincially and nationally as an executive with the Canadian Alliance of Long Term Care. Candace holds an MBA from Western University Richard Ivey School of Business and is a graduate of Queens University Executive Development Program and the University of Toronto Rotman School of Management.
Anne Doyle, President, Lasell Village, Inc., Newton, Massachusetts, United States Michael Alexander, President, Lasell College, Newton, Massachusetts, United States
Lasell Village, an award-winning senior housing community, invites thinking of retirement in a whole new way -- with an emphasis on active, intellectually enriched living. The Village combines the security of a continuing care retirement community with the cultural, social, and recreational opportunities of lifelong learning. Designed on the scale of a small New England neighborhood, Lasell Village is located on a beautifully landscaped 13-acre site on the campus of Lasell College in Newton, Massachusetts. It is home to more than 200 residents – a thriving community of retirees who are drawn to the required 450 hours per year of educational programming and related activities. The nurturing of the Village/College relationship helped Lasell College be designated one of the first age-friendly Universities in the United States in 2015. Representatives of Lasell Village and Lasell College will discuss the criteria that make this enterprise succeed, and enumerate the benefits of their partnership.
Anne DoyleAs the President of Lasell Village, Anne Doyle oversees operations and educational programs for this innovative senior learning community on the campus of Lasell College, developing business partnerships and intergenerational programming to enhance the experience of residents and students. Lasell College is one of the first designated Age-Friendly Universities in the country. Anne brings her experience in health care and senior care to this role, with previous leadership positions in the Massachusetts Governor’s Budget Bureau, the Program for All-inclusive Care for the Elderly (PACE), Tufts Health Plan, Planned Parenthood and Connected Living, Inc. Anne holds an MBA from Stanford Graduate School of Business, a BA summa cum laude in political science from Tufts University; and she was a Fulbright scholar in Sweden researching alternative models for elderly housing and health care.
Michael AlexanderMichael Alexander became president of Lasell College in July 2007, after a corporate career in media, entertainment and technology. At Lasell, he has presided over a doubling in the number of students and faculty, and led the community through a strategic planning process and campus master plan. He also leads Lasell Village, a continuing-care retirement community whose residents are integrated into the educational life of the campus. Michael deferred his initial career interests in the higher education field to follow his actress wife to Los Angeles, where he began a substantial career with MCA Inc. From 1988-93, he was president/general manager of WWOR-TV, where he started a public service campaign, which received an Emmy and recognition as the 12th Point of Light from the first Bush administration. Alexander holds degrees from Harvard University and Ohio State University.
Marcus Riley, Chairman, IAHSA, Chief Executive Officer, BallyCara, Queensland, Australia Paul Johnson, Chief Operating Officer, BallyCara, Queensland, Australia
The ageing of our societies across the globe is commonly viewed as a problem by governments, authorities and sometimes, the age services industry itself. The alternative is to adopt an opportunity-based approach to our ageing population and inspire successful ageing across the communities in which we operate. Accordingly, this session will be underpinned by an opportunity-based approach to ageing, acknowledging that it is possible for older people to age positively and successfully irrespective of social or health circumstances. The session will also showcase ways to effectively engage and empower consumers in respect of their choices and opportunities for successful ageing. This will include how to facilitate consumer influence on service design, and consumer direction of how services are accessed and delivered, showcasing an organization’s success in a co-design method. Significantly, this session will share the experience from a consumer-driven environment including an analysis of the first de-regulated market in Australia commencing in February 2017.
Marcus RileyMarcus Riley is Chairman of the International Association of Homes & Services for the Ageing (IAHSA - the Global Ageing Network) and Chief Executive Officer of BallyCara, a charitable organisation and public benevolent institution which provides accommodation, health, and care services for older people as well as a range of support and advisory functions to service-based organisations. He is the Chairman of Leading Age Services Australia (Qld) as well as a Director of Australian Marist Solidarity Ltd. Prior to these current roles, Marcus has held numerous other key industry positions including Deputy Chairman of LASA, National Director of Aged and Community Services Australia (ACSA) and Retirement Villages Australia (RVA Ltd). He continues to hold advisory positions in the broader health industry and works to champion innovative practices and approaches to advancing our industry.
Paul JohnsonHaving worked within the ageing services sector since he began his career, Paul is passionate about transforming the societal view of ageing in Australia. Paul has qualifications in Social Sciences and Business and has worked in the spectra of service provider, industry lobbyist and public service for over 20 years. BallyCara as a dynamic, progressive organisation is providing Paul with new opportunities to rethink ageing in response to government funding reforms and elevated consumer expectations. We all want to have choice over where we live, who we associate with and how we engage with our community so why should this change as we reach retirement and beyond? Strengthening community and broadening the footprint of the Village of Friends beyond the BallyCara Scarborough site are key objectives within Paul's Chief Operating Officer role.
Stephen Judd, Chief Executive, HammondCare, Sydney, New South Wales, Australia
One of the challenges internationally is how to best support people with severe Behavioral and Psychological Symptoms of Dementia (BPSD). For the past decade the Australian Government has funded "Dementia Behavior Management Advisory Services" (DBMAS) in all states and territories. The DBMAS teams provide case management, assessment and investigation, clinical support, information and advice, care planning, mentoring and education. This service is also designed to "show up" and support carers and people with dementia wherever they might be. This presentation will describe how the program is working, how it is resourced, its successes and its shortcomings. It will provide a number of real-life case studies of both where the program worked and, importantly, where it did not. The session will assist in building sector capability; in understanding how best health and aged care services can work together; and in devising policies and programs that produce not only good outcomes for the individual, but are financially efficient.
Stephen JuddDr. Stephen Judd is Chief Executive of HammondCare, an Australian charity that is a leading national provider of dementia and palliative care. HammondCare provides residential and home care, as well as a network of sub-acute hospital services, including palliative care, rehabilitation and psycho-geriatric services. It has 3,000 staff and revenues over $220 million. For over 20 years HammondCare has provided dementia consultancy services internationally and, more recently, is supporting other providers throughout Australia effectively care for those people with challenging Behavioural and Psychological Symptoms of Dementia. A member of IAHSA since its inception in 1995, Dr Judd has written, edited and contributed to books on dementia, aged care design as well as the role of charities. He is currently a member of the Australian Government’s Aged Care Quality Agency Advisory Council.
