18.-21. September 2017Montreux, Switzerland
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19.09.2017 » Block 1 (11:30 - 12:30) | Block 2 (15:15 - 16:15) 20.09.2017 » Block 3 (10:30 - 11:30) | Block 4 (14:30 - 15:30)
Andrew Larpent OBE, Chairman CommonAgeSharon Blackburn CBE, Policy and Communications Director, UK National Care Forum, and Director CommonAgeCommonAge Scholarship Recipients to be Introduced
The Commonwealth Association for the Ageing – CommonAge – is an international NGO that is working to support the development of aged care and retirement services across the 52 countries of the Commonwealth. CommonAge is committed to improving lives of older people throughout the Commonwealth. Founded in 2013, CommonAge’s first major initiative was the delegate scholarship scheme that brought 16 delegates from developing countries to the 2015 IAHSA Conference in Perth. This session will present an update on the development of CommonAge and will include short presentations from those delegates from developing Commonwealth countries who are recipients of the follow up scholarships. The presentation will also include a report on preliminary findings from a research project on "Ageing in the Commonwealth" being undertaken by the Oxford Institute for Population Ageing, and which will form the basis of the first "Commonwealth Elders’ Forum", part of the Commonwealth Heads of Government Meetings in the UK in April 2018.
Andrew LarpentAndrew’s career included 30 years as an infantry officer in the British Army. In 1990-1991 he commanded an infantry battlegroup in Iraq during Gulf War 1. On leaving the Army in 1994 his first civilian appointment was in the UK manufacturing industry, but his service instincts soon attracted him the social care sector, initially completing 5 years as CEO of a UK children’s cancer charity. From 2001 to 2011 he was CEO of Somerset Care Group in the UK. From 2011 to 2016 he was CEO of Southern Cross Care (South Australia & Northern Territory). He served as a board director of IAHSA from 2006 to 2012, and as Chairman of the UK National Care Forum from 2006 to 2011. From 2014 to 2016 he was Chairman of Dignity in Care Australia. In 2013 he founded CommonAge, and is currently Chairman. In March 2017 he was appointed as a trustee of The Abbeyfield Society, an international NGO with services for older people in the UK, Australia, Belgium, Canada, New Zealand and South Africa.
Sharon BlackburnSharon Blackburn has worked in health and social care for 38 years, across a range of care settings. She has held a number of strategic roles in ASC and served on numerous Boards and steering committees informing and shaping policy and practice. She is director of the Residential Forum and CommonAge and Vice Chair of the UK National Activity Providers Association (NAPA) and a former board member of EAHSA. Sharon began her role at the National Care Forum in 2009. In addition to representing members at national and international events, Sharon regularly works with directors and boards on the successful management of change. Sharon was awarded an CBE in the 2016 New Year’s Honours for services to nursing and the not-for-profit care sector.
Daksha Bhat, Founder, Silversmile Eldercare Foundation, India and CommonAge Scholarship Recipient
Md. Mehdi Hasan Khan, Associate Professor, Department of Populations Sciences, University of Dhaka, Bangladesh and CommonAge Scholarship Recipient
Exhilida Siame, Clinical Long-Term Care Nurse, Presbyterian Homes & Services, Zambia and CommonAge Scholarship Recipient
Patricia Mukayagi, Chief Executive Officer, Visiting Angels Nursing Agency, Kenya and CommonAge Scholarship Recipient
Maurine Jam, Research Officer, Prime Minister’s Department, Cameroon and CommonAge Scholarship Recipient
Maxwell Larweh, Senior Physiotherapist, Komfo Anokye Teaching Hospital, Ghana and CommonAge Scholarship Recipient
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John Howl, Chief Executive Officer, Broadmead, Inc., Baltimore, Maryland, United StatesMike Martin, Managing Partner, RLPS Architects, Lancaster, Pennsylvania, United StatesRob Love, President, Love & Company, Frederick, Maryland, United States
Senior living communities strive to provide innovative services that transform how our aging population is supported and provide cutting-edge programs to meet older adults' needs and preferences. However, many such communities in the United States are housed within 30 – 50 year old campuses with outdated facilities and technology, along with limited land resources upon which to grow. This session will demonstrate visionary planning practices to reposition an older Life Plan Community to provide exceptional senior living services and high quality healthcare to its residents; establish a person-centered culture that respects the independence, choices and dignity of each individual; create centers of excellence in programs and environments in senior living and healthcare; expand programs to a broader socioeconomic and culturally diverse population of older adults; modernize and update the campus to support healthy aging and provide new models of housing; and adopt emerging technology to support seniors living independently longer through safety, wellness, and social connectedness.
John HowlThe CEO at Broadmead since 2013, John’s focus has been repositioning the Life Plan Community to create Centers for Excellence to promote a higher quality of life for its residents. John possesses a strong record of success leading non-profit, faith and fraternal-based senior living organizations. He is known for developing and executing innovative corporate strategic plans, repositioning and delivering high performance management results. John’s possesses over 30 years’ experience managing multi-site CCRC operations, large scale project development and renovations, securing tax exempt financing, sales and marketing, and developing new programs and services. Holding a BA in Finance/Management from Metropolitan State University, an MBA from the University of Saint Thomas, and a NHA License in Long Term Care, John is committed to innovation, service excellence and strategic growth.
Michael J. MartinMichael J. Martin, AIA, is Managing Partner of RLPS Architects. He possesses 25 years of experience providing project leadership for retirement community campuses and new life plan communities. Based upon a thorough understanding of the complexities associated with operating and updating a successful senior living community, Mike orchestrates the planning and design process and facilitates client and consultant communications. His project experience has provided a thorough knowledge of land use, development, future planning and technology initiatives. Mike has served as a speaker at regional, state and national conferences including LeadingAge and many of its state affiliates. Mike is an NCARB registered architect with current registration in more than a dozen states in the US.
Rob LoveWith extensive marketing expertise and more than 30 years of general business management experience, Rob leads Love & Company’s strategic marketing analysis, research and branding efforts. His diverse background and expertise in senior living make him a strong asset to provide support where and when needed in strategy planning. He’s adept at examining marketing opportunities with a broader view, balancing short- and long-term goals with financial and organizational constraints. For clients who are expanding and planning for the future, Rob leads our development support efforts, including creating recommendations for residence sizes, residence mix and pricing strategies.
Jack York, President/Founder, It's Never 2 Late, Centennial, Colorado, United States jyork@in2l.com Carol McKinley, Vice President of Operations, United Methodist Communities, Neptune, New Jersey, United StatesCMcKinley@umcommunities.org
Today we utilize technology in virtually every facet of our lives. We're connected 24/7 to the world at large through email, Skype, smartphones, laptops, tablets and a myriad of other applications and devices. Yet many older adults, particularly those individuals living with dementia, have been left out of the technological revolution. This presentation will feature a U.S. provider (United Methodist Communities in New Jersey) that has helped shatter this perception by utilizing engagement technology to dramatically improve the lives of the residents they serve. The ultimate success of their work is achieved through a team approach involving various disciplines and job functions. The presentation will go into detail how this team approach – including activity directors, nursing assistants, therapists, social workers, volunteers and family – has worked to integrate the engagement technology into the community’s day-to-day programming. At this session attendees will be able to try a variety of other immersive experiences that are used as a part of the system programming.
Jack YorkJack York is co-founder of It’s Never 2 Late (iN2L), a company dedicated to helping older adults realize the full benefits of adaptive technology. Originally, Jack did not envision iN2L as a business; the impetus for what became the company was a philanthropic idea—to donate computers to assisted living communities and nursing homes in Southern California. With a 15 year background in the Silicon Valley, he saw a vast potential in fostering these connections, but also saw that conventional technology was too difficult for virtually all of the residents to use in a meaningful way. As a result, in 1999, Jack retired as vice president of strategic sales for Vishay Intertechnology and started what has become a successful gerontechnology company. As of 2015, the company has a customer base of over 2000 communities spread out across all 50 states.
Carol McKinleyDr. Carol McKinley is the Vice President of Operations for United Methodist Communities, a retirement system located in Neptune, New Jersey. She is a veteran licensed nursing home administrator serving in an array of health care and aging services for over thirty years. Carol is a board member of the United Methodist Association, a national faith-based organization that supports both children/youth and older adult ministries. In conjunction with UMA, she is chairperson for the EAGLE Accreditation Commission, the only faith based accreditation in the world. She is active in Leading Age New Jersey, serving on their Policy and Advocacy Committee. Carol has her Doctorate in Administration and Leadership, from The Indiana University of Pennsylvania; a Master’s Degree in Social Work from Boston University; and a Bachelor of Arts in Social Work from West Virginia Wesleyan College.
Kate Callaghan, Chief Operations Officer, The Salvation Army Aged Care Plus, Sydney, New South Wales, Australia Sharon Callister, Chief Executive Officer, The Salvation Army Aged Care Plus, Sydney, New South Wales, Australia
The Salvation Army Aged Care Plus embarked on a project to improve its workforce effectiveness. The executive team recognized the need for change and improvement, despite strong performance across the organization. While there was excellent overall financial performance, high levels of commitment to the organization’s mission and engagement with the strategic plan, there was high turnover in key positions and pockets of poor performance. The board and executive team were aligned in the view that, to continue to succeed and grow, they needed to move their organization from “Good to Great.” At this session attendees will learn the quantitative project objectives; the three phases of the Good to Great project plan; and insights gained including the five consistent themes that emerged. Learn how after five short months of implementing initiatives to improve effectiveness, there has been improved financial performance with a reduction from five to two centers not meeting budget, as well as a reduction in key personnel turnover.
Kate CallaghanKate Callaghan joined The Salvation Army Aged Care Plus in 2012 as the Executive Manager, Strategy where she oversaw Marketing and Communications, Human Resources and led the development of the three year strategic plan. Kate became Chief Operations Officer in 2013 where she is responsible for residential aged care, retirement living, home and community as well as marketing, communications and client services portfolios. Prior to this, Kate headed up Marketing and Communications for Goodstart Early Learning and spent eight years in various high-level marketing and corporate roles at The Australian Red Cross Blood Service, along with other organisations. She holds a Bachelor of Commerce and is a graduate of the Australian Institute of Company Directors.
Sharon CallisterSharon Callister began her leadership journey at St. Vincent’s Hospital, followed by The Australian Red Cross Blood Service. In 2006, Sharon secured her first CEO role with Benetas Anglican Aged Care Services. In 2008 she became the CEO of The Salvation Army Aged Care Plus where she developed it into a thriving $140m service caring for 1700 older Australians. In 2012, Sharon took on an additional CEO role to lead The Salvation Army Humanitarian Mission Services delivering a $75m Federal Government contract, managing welfare for Asylum Seekers at Nauru and Manus Island. Sharon’s leadership recognition includes being a finalist in the NSW Telstra Business Woman of the Year Awards 2012 and the inaugural Westpac Financial Review Awards 100 Women of Influence 2012. She is a Registered Nurse and holds a Master of Business Administration (MBA) and a Bachelor of Health Administration (BHA).
Jane Rohde, Principal / Director of Operations & Internal Processes, JSR Associates, Inc. / China Senior Care, Inc.Ellicott City, Maryland, United StatesMark Spitalnik, President & CEO, China Senior Care, Inc., Hangzhou, Zhejiang Province, China
If there was an opportunity to reinvent the long term care market and providers could critically assess current operations within their care settings and improve outcomes for residents, what would be the conclusion? For China Senior Care, western best practices were incorporated with eastern culture to create a completely new industry – residential aged care that has never existed in China prior to the development of Cypress Garden in Hangzhou. The new community did not bring a western model and try to insert it into an eastern culture; instead the approach used was to evaluate Chinese eldercare as a completely new industry within its own social-cultural context, using western knowledge to establish functional, operational, and care needs. This included recognizing not only the demographics, but required detailed training of all staff – care, support, facility, and leadership – to develop an understanding of resident-centered care and how to execute this philosophy in every person-to-resident contact that occurs within the community.
Jane RohdeJane Rohde champions a widespread global cultural shift toward de-institutionalized senior living facilities through her consulting, research and advocacy, which provides services to non-profit and for-profit developers, government agencies, and senior living and care providers. She also provides education to providers, regulators, and peers on senior living trends, programming and design that support and improve the lives of elders. Her leadership has garnered the creation of the Facility Guidelines Institute’s Guidelines for Design and Construction of Residential Health, Care, and Support Facilities and the Senior Living Sustainability Guide® (SLSG). In 2015, Jane received the first Changemaker Award for Environments for Aging from The Center for Health Design. She speaks internationally on senior living, aging, healthcare, evidence based design and sustainability.
Mark SpitalnikMark Spitalnik is the Founder, President and CEO of China Senior Care, Inc. (“CSC”) and President and a Founding Director of the China Branch of the International Association of Homes and Services for the Ageing. He also serves on the board of the International Association of Homes and Services for the Ageing. Mark became involved in the Chinese senior care sector in 2007 and CSC was formed and funded in April of 2009 for the purpose of bringing international quality senior care to China. CSC was started with the goal of significantly improving the level of senior care in China and responsibly and ethically satisfying a pressing social need of providing a better quality of life for Chinese elders. Mark has put together a world class interdisciplinary team that is applying a care and operational model that draws heavily on a state of the art resident-centered care philosophy to educate, train and deploy staff who are capable of providing exemplary care and services to residents at CSC’s initial senior care facility in Hangzhou, China.
Joanne Boylan, Director of Operations, Southern Cross Care, Parkside, South Australia, AustraliaNgaire Hobbins, Specialist Dietitian in Ageing, Aged Care Consultant, Ngaire Hobbins Dietetics, Hobart, Tasmania, AustraliaDr. Tim Henwood, PhD, Principal, AgeFit Solutions, Brisbane, Queensland, Australia
Frailty increases costs in aged care and impacts the quality of life for aged care residents. There are cost-effective, evidence-based, life-enhancing strategies to reduce frailty available but these remain underutilized. In this session three experts will explore the evidence for targeted nutrition and exercise strategies in addressing frailty-associated health decline and improving markers of frailty among older adults. They will present the practical application and encouraging outcomes of that evidence application in aged care homes in South Australia: the possibilities when aged care providers embrace current evidence and implement programs conscious of recommended protein and exercise requirements. These programs produce measurable change in resident health and wellbeing, with benefits extending to improved physical capacity in mobility and daily activities, along with reduction in falls risk, dysphagia and depression. Combining appropriate nutrition with exercise in the aged care setting provides a wide array of benefits that improves quality of life and also reduces costs.
Josephine BoylanJosephine Boylan is the Director Operations Southern Cross Care. Over the past 7 years Jo has been leading organisational reorientations toward healthy ageing approaches across residential, community and retirement living communities. Her health ageing achievements include development and implementation of a healthy ageing model, presentations at international scientific conferences, appointment to national and state aged care advisory roles, adjunct teaching positions with SA Universities, participation in expert panel with Alexandre Kalache and winning 10 national better practice awards for the delivery of healthy ageing in residential aged care. Jo provides leadership, theoretical knowledge, research transfer into practice and drives cultural change to enable implementation of healthy ageing services.
Nagaire HobbinsNagaire Hobbins is an Accredited Practising Dietitian with a widely varied career, specialising in gerontology, aged care, brain health and dementia in the past two decades. Her passion lies in helping all older people enjoy independent, productive and fulfilling lives in their later years, whether they live in their own homes or in assisted care. Primarily a clinician, she especially relishes opportunities to translate complex science into language and sensible, practical advice for everyday people. Her two successful books: Eat To Cheat Ageing and Eat To Cheat Dementia, alert older people to their unique nutrition needs and how they combine with activity to avoid malnutrition-related physical and mental decline. Ngaire is an engaging, informative speaker to professional and non-professional audiences, an outspoken advocate for age-friendly communities and active ageing strategies.
Dr. Tim HenwoodDr. Tim Henwood is an aged care consultant and special population exercise physiologist with a specific interest in older adults with complex healthcare needs accessing age care services. He has extensive experience in the assessment of muscle physiology and functional capacity, and the design and delivery of programmes to improve physical wellbeing and reduce disability. Dr. Henwood is the lead academic on an Australian Government Department of Health supported investigation of the impact of progressive resistance plus balance training on health service utilisation and an alternative model of care among community-dwelling adults with government supported aged care packages.
Dan Levitt, Executive Director, Tabor Village & Adjunct Professor, Gerontology, Simon Fraser University, Abbotsford, British Columbia, Canada
This session will challenge societal attitudes toward aging by introducing a new approach to residential living. The goal of this interactive presentation is to start a new conversation that reframes elderhood as an exciting stage in human growth and development. The conventional narrative of decline in mid-life and beyond has been reinforced by the traditional nursing home as a place for confining frail elders. This session will provide inspiration, insight and a new lens to view housing and care as a spring board for the greatest chapter in life. Attendees will rethink aging using practical examples that challenge current perceptions of elderhood. They will recognize how getting outside of their comfort zone presents opportunities for growth and development. Likewise, the session will demonstrate that changing a culture requires insight from the lessons learned by others who have been successful. Attendees will take home practical strategies to help them meet the challenges they face in their work and personal life.
Dan LevittDan Levitt shepherds the enhancement of social, spiritual and care needs for more than 300 seniors, inspiring a team of over 400 employees and volunteers with a commitment to continuously improving quality of life. Dan is an Adjunct Professor in Gerontology teaching Long Term Care Administration at Simon Fraser University. His adventure exploits have taken him from Africa's highest peak Mt. Kilimanjaro to the Caribbean Sea's Planacar Reef, from canoeing across the Yukon to racing in the Boston and New York Marathons. Dan has appeared on television and radio as well as authoring many articles in newspapers and professional journals. His insights on seniors care leadership are sought after at events across Canada, the United States, Europe, Asia, Australia and New Zealand.
Serge De Kerf, Sr. Vice President Benelux Seniors & Education, Sodexo Belgium NV/SA, Brussels, Belgium Aline Le Clef, Marketing Manager Seniors Benelux, Sodexo Belgium NV/SA, Brussels, Belgium
Offering meals in a skilled nursing home is a complex process: individual limitations and challenges require customized approaches, even more so for elders with dementia. Dignicare focuses exclusively on seniors with dementia. Residents with dementia, just like other groups in need of care, require customized approaches to improve their dining and meal experience. In addition to collaborating with their clients, Sodexo partners with Paradox, the Regional Expertise Centre for Dementia, for their scientific and practical knowledge. The result has been a unique offering aimed at the elderly with dementia that focuses on nutrition through a customized range of food. The presenters will provide “tips & tricks” to improve the quality of the dining experience, such as creating a home-like meal environment, to help residents feel comfortable and at ease. Likewise, attendees will learn how to stimulate appetite with familiar dishes and specially adapted eating and drinking utensils in contrasting colors to enhance independence during the dining experience.
Serge De Kerf Serge De Kerf joined Sodexo in 1994 after different and various experiences in sales & marketing. As a formal Free Lance sports journalist Serge had the opportunity in the magical year 2000 to change his professional scope completely and accepted to be in charge of the newly created Seniors Division in Belgium. His mission was to recruit and train a team of high skilled professionals dedicated to senior markets. What in the beginning looked as a crazy idea, soon appeared to be probably the best professional decision he made in his life. Serge quickly discovered that seniors were his favorite environment. Today Serge is completely dedicated to seniors markets and believes he really can make a difference. He is a member of the Executive Committee of the Sodexo Global Seniors Segment and also a member of the Board of Directors of IAHSA and EAHSA.
Aline Le ClefAline Le Clef certified nutritionist, is currently pursuing a Master of Science in Health Care Management and Policy. She joined Sodexo in 2008 and started in operations within the Seniors segment and subsequently became Quality Manager for that segment. Driven by her interest in elderly care Aline evolved to the position of Marketing Manager Seniors Benelux and developed Dignicare as an answer to the challenges of the future market. As our life expectancy increases, one side effect is the growing population of residents with dementia in residential care facilities. Currently 40 to 50% of all residents of 85 years and over suffer from some form of dementia. Thanks to her background as a nutritionist she is well placed to develop the appropriate initiatives to improve their quality of life, in line with Sodexo’s mission to provide innovative, tailor-made services to these residents.
